Standard 1-2 Working Day Delivery � Free delivery for all products.

Unfortunately we are currently unable to guarantee a next day delivery service to the following remote or rural areas: AB30-38, AB44-56, FK17-21, G83, HS1-9, IV1-63, KA27-28, KW0-99, PA20-99, PH17-99, TR21-25 or Eire (Republic of Ireland), Northern Ireland, Isle of Wight, Isle of Man, Jersey, Guernsey, Scilly Isles, Orkney & Shetland.

Please note that returned items must be in the same condition in which you received them. This means that items must be returned unopened, unused and undamaged. If in the unlikely event an item is received damaged, please email our customer service team within 24 hours of receipt, detailing the damage and preferably with a photo of the damage to the following email address � [email protected]

*Unfortunately, commercial products (machines, grinders & catering equipment) fall under our standard commercial returns and refunds policy and are generally exempt from return.

brüud Terms and Conditions of Sale and Supply

These Terms and Conditions apply to the sale and supply of commercial coffee machines, beverage equipment, water systems, consumables and associated services by Bruud Drinks Co Ltd, trading as brüud, to business customers.

1. About these Terms

1.1 These Terms and Conditions of Sale and Supply (“Terms”) apply to the supply of equipment, goods and associated services by Bruud Drinks Co Ltd, trading as brüud (“brüud”, “we”, “us” or “our”), to the business customer identified in the relevant quotation, proposal, order confirmation or invoice (“Customer”, “you” or “your”).

1.2 These Terms apply only to transactions entered into in the course of business and are not intended to apply to consumer purchases.

1.3 These Terms apply to all equipment and goods supplied by us, including, without limitation:

• coffee machines and beverage equipment;

• water systems, chillers, milk systems and ancillaries;

• grinders and dispensing equipment;

• payment and telemetry equipment;

• accessories and spare parts;

• filters and water-treatment equipment;

• coffee, chocolate, milk products and other consumables; and

• any related delivery, installation, commissioning or training expressly included in an Order.

1.4 Equipment may be manufactured by third-party manufacturers. References in these Terms to the “Manufacturer” mean the manufacturer of the relevant Equipment.

2. The Contract

2.1 A quotation, proposal or estimate issued by brüud does not constitute an offer capable of acceptance unless we expressly state otherwise.

2.2 Your instruction to proceed, signed quotation, purchase order, electronic acceptance, finance application or other written confirmation constitutes an offer to purchase the relevant Goods and/or Services.

2.3 A binding contract (“Contract”) is formed when we accept your Order in writing or otherwise begin to process the Order.

2.4 Each accepted quotation, proposal or order confirmation is an “Order” for the purposes of these Terms.

2.5 The Contract consists of:

a. any expressly agreed special terms stated in the Order;
b. the quotation, proposal or order confirmation;
c. these Terms; and
d. any documents expressly incorporated into the Order.

2.6 If there is a conflict between those documents, the order of precedence in clause 2.5 applies.

2.7 Any terms contained in or referred to by your purchase order, procurement system or other documentation shall not apply unless expressly accepted by brüud in writing.

2.8 The Contract constitutes the entire agreement relating to the relevant Order. You acknowledge that you have not relied on any representation or promise which is not recorded in the Contract, save that nothing in this clause limits liability for fraud or fraudulent misrepresentation.

3. Quotations and Specifications

3.1 Unless otherwise stated, quotations are valid for the period specified on the quotation.

3.2 The specification, quantity and description of the Goods and Services shall be those contained in the applicable Order.

3.3 Product photographs, brochures, illustrations, dimensions, capacities, performance data and marketing information are provided for general guidance unless expressly incorporated into the Order.

3.4 Manufacturers may make reasonable changes to product specifications, design, components or appearance. We may supply equipment incorporating such changes, provided that they do not materially reduce the overall functionality of the Equipment agreed in the Order.

3.5 Where you request a change to the specification after the Contract has been formed, we may:

• revise the price;

• revise the projected delivery or installation date;

• charge any additional supplier, engineering, administration or other costs incurred; and/or

• decline the requested change where the Equipment has already been ordered, manufactured, configured or allocated.

4. Suitability of Equipment

4.1 We will use reasonable care and skill when recommending Equipment based on the information made available to us.

4.2 You are responsible for providing accurate information concerning expected usage, beverage volumes, operating environment, available utilities, access restrictions and any other matters reasonably relevant to Equipment selection.

4.3 Unless expressly agreed otherwise in writing, the Customer remains responsible for confirming that the Equipment specified in the Order is suitable for its intended operational requirements.

4.4 We shall not be responsible for a reduction in performance, excessive wear or other issues caused by the Equipment being operated materially outside the Manufacturer’s recommended capacity, environment or operating parameters.

5. Prices and VAT

5.1 The price payable is the price stated in the applicable Order.

5.2 Unless expressly stated otherwise, prices are exclusive of VAT and any other applicable taxes or duties.

5.3 Delivery, installation, commissioning, removal of existing equipment, electrical work, plumbing work, joinery, builders' work and other site works are excluded unless expressly included in the Order.

5.4 If, after acceptance of an Order and before supply, our cost of supplying the Goods materially increases due to:

• a Customer-requested change;

• changes in tax, duty or import charges;

• changes in foreign exchange rates affecting a specially procured item;

• exceptional Manufacturer or supplier price increases;

• additional work resulting from inaccurate information supplied by the Customer; or

• another matter outside our reasonable control, we may notify you of the resulting additional cost.

5.5 We will not increase an agreed price merely because our margin has reduced.

6. Payment

6.1 Payment shall be made in accordance with the payment terms stated in the Order or invoice.

6.2 Where a deposit, advance payment or stage payment is required, we are not required to place the Equipment into manufacture, allocate stock, arrange delivery or book installation until that payment has been received in cleared funds.

6.3 Time for payment is of the essence.

6.4 All sums must be paid in full without deduction, withholding or set-off except where required by law or expressly agreed by us in writing.

6.5 If any undisputed sum is overdue, we may, without prejudice to our other rights:

• suspend delivery, installation, service or further supply;

• place any other Customer account or Order on hold;

• require payment in advance for further work;

• charge interest and any applicable recovery costs permitted by law; and

• recover reasonable costs incurred in pursuing payment.

6.6 A dispute relating to one item or invoice does not entitle the Customer to withhold payment of other undisputed sums.

7. Delivery and Lead Times

7.1 Any delivery or installation date stated in a quotation, proposal or Order is an estimate unless expressly agreed in writing as a fixed date.

7.2 Projected dates may depend upon:

• prompt acceptance of the Order;

• receipt of deposits or finance approval;

• completion of site surveys;

• return of required documents;

• site readiness;

• Manufacturer stock or production availability;

• transport and logistics; and

• engineer availability.

7.3 Delay by the Customer in completing any required step may result in the projected delivery or installation date being moved.

7.4 Manufacturer lead times can change after an Order has been placed. We will use reasonable efforts to keep you informed of material changes, but shall not be liable solely because a Manufacturer or supplier revises its anticipated delivery date.

7.5 Time for delivery is not of the essence unless expressly agreed in writing.

7.6 We may make partial deliveries where reasonably necessary.

7.7 Delivery is complete when the Goods arrive at the agreed delivery location or, where collection has been agreed, when the Goods are made available for collection.

8. Customer Site Responsibilities

8.1 The Customer is responsible for ensuring that the installation location is ready and suitable before the agreed installation date.

8.2 The Customer must comply with any site specification, pre-installation requirements or technical requirements supplied by brüud or the Manufacturer.

8.3 Unless expressly included within the Order, the Customer is responsible for providing suitable:

• power supplies;

• potable water supplies;

• drainage and waste arrangements;

• worktops, cabinetry and structural support;

• ventilation;

• access routes and lifting access;

• internet or network connectivity where required;

• space around the Equipment for safe operation and maintenance; and

• any permissions, permits or landlord approvals required.

8.4 The Customer must ensure that any required coffee, chocolate, milk products, filters or other consumables are available on site where they are required for commissioning and testing.

8.5 The Customer shall give our engineers, contractors and authorised Manufacturer engineers safe and reasonable access to the premises and Equipment.

8.6 Where an engineer cannot complete delivery, installation, commissioning or service because:

• the site is not ready;

• required utilities are unavailable or unsuitable;

• Equipment cannot safely be accessed;

• required consumables are unavailable;

• the Customer or site contact is unavailable;

• access has been refused or significantly delayed; or

• The previously communicated installation requirements have not been met; the visit may be treated as aborted.

8.7 The Customer shall pay the reasonable cost of the aborted visit, reattendance, storage, redelivery and any related Manufacturer or third-party charges. Where a specific aborted-installation charge is stated in the Order, that charge shall apply.

9. Installation and Commissioning

9.1 Installation is included only where expressly stated in the Order.

9.2 Installation may be undertaken by:

• brüud personnel;

• a Manufacturer;

• an authorised manufacturer's engineer; or

• another suitably qualified contractor appointed by brüud.

9.3 You authorise us to use such third parties for installation, commissioning, servicing and warranty work where appropriate.

9.4 Successful commissioning means that the Equipment has been installed, tested and demonstrated to be operating substantially in accordance with its intended functionality.

9.5 Minor outstanding matters which do not materially prevent use of the Equipment shall not prevent installation or commissioning from being treated as complete.

9.6 Unless specifically included in the Order, installation does not include making good, decoration, alteration of counters, new electrical circuits, new plumbing runs, core drilling, drainage installation, network configuration or other building works.

10. Risk and Ownership

10.1 Risk of loss of or damage to Goods passes to the Customer upon delivery to the delivery location.

10.2 Ownership of Goods does not pass to the Customer until brüud has received payment in full in cleared funds for those Goods.

10.3 Until ownership passes, the Customer shall:

• keep the Goods in good condition;

• keep them adequately insured;

• not intentionally remove or obscure identifying serial numbers;

• not sell, pledge or otherwise grant security over the Goods other than in the ordinary course of business; and

• notify us promptly if the Customer becomes insolvent or enters an insolvency process.

10.4 Where payment has not been made when due and ownership remains with brüud, we may require the Customer to make the Goods available for collection, subject to applicable law.

10.5 Clauses 10.2 to 10.4 do not apply where title passes directly to a finance provider pursuant to an agreed finance transaction.

11. Lease and Finance Transactions

11.1 Where Equipment is funded by a third-party leasing or finance provider (“Funder”), the finance agreement is a separate contract between the Customer and the Funder.

11.2 brüud does not provide financial advice and is not responsible for the Funder’s contractual terms, credit decision or ongoing administration of the finance agreement.

11.3 Any indicative finance payment stated by brüud is subject to the Funder’s approval and documentation.

11.4 Where required by the Funder, the Customer must promptly sign or otherwise complete any delivery and acceptance documentation following successful installation and commissioning.

11.5 The Customer must not unreasonably refuse or delay finance activation where the Equipment has been delivered, installed and demonstrated to be in good working order.

11.6 Where a genuine Equipment defect prevents successful commissioning, brüud will liaise with the Manufacturer and/or Funder as appropriate, and finance activation shall be dealt with in accordance with the applicable finance arrangements.

11.7 If the Customer refuses or fails to complete the finance transaction for reasons unrelated to an established Equipment defect, the Customer remains responsible for the consequences of cancellation under clause 13 and for any costs or liabilities incurred by brüud as a result.

11.8 Any free goods, consumables, rebates, service concessions or other arrangements provided separately by brüud do not form part of the Funder’s finance agreement unless expressly identified in that agreement.

12. Inspection and Defects on Delivery

12.1 The Customer must inspect Goods promptly following delivery.

12.2 Any visible transit damage, shortage or incorrect item should be noted on the delivery documentation and reported to brüud as soon as reasonably practicable.

12.3 The Customer must notify us promptly after discovering any latent defect or fault.

12.4 Nothing in this clause removes any applicable Manufacturer warranty or any right which cannot lawfully be excluded.

12.5 We must be given a reasonable opportunity to inspect, diagnose or arrange inspection of Equipment before the Customer commissions third-party repair work at our cost.

13. Cancellation and Changes After Order

13.1 Once an Order has been accepted by brüud, the Customer has no automatic right to cancel it.

13.2 A request to cancel must be made in writing and will only take effect if accepted by brüud in writing.

13.3 Coffee machines and associated equipment are frequently ordered, configured, allocated or manufactured specifically for a Customer. Accordingly, cancellation may result in substantial non-recoverable costs.

13.4 If we agree to cancellation, the Customer shall pay an amount reflecting the losses and costs reasonably incurred by brüud as a result of the cancellation, including, where applicable:

• non-refundable Manufacturer or supplier charges;

• cancellation or restocking charges;

• Equipment already ordered or committed to;

• bespoke or configured items which cannot reasonably be resold;

• freight and storage costs;

• installation or engineering charges already incurred;

• finance cancellation charges;

• administration and project costs already incurred; and

• other direct loss resulting from the cancellation.

13.5 The cancellation amount shall not exceed the total amount that would otherwise have been payable under the Order.

13.6 If Equipment has already been delivered or installed, cancellation will normally only be accepted in exceptional circumstances and may result in up to 100% of the Equipment price becoming payable where the Equipment cannot reasonably be returned or resold without loss.

13.7 Any deposit may be applied against sums properly due under this clause. Any excess deposit remaining after those sums have been deducted will be refunded.

13.8 This clause does not prevent cancellation or other remedies where brüud has committed a material breach which has not been remedied within a reasonable period after written notice.

14. Manufacturer Warranties

14.1 New Equipment will normally benefit from the Manufacturer warranty specified in the applicable quotation, Order or Manufacturer documentation.

14.2 Warranty duration and coverage vary by Manufacturer and Equipment model. Unless expressly stated in the Order, brüud does not provide a separate warranty extending beyond the applicable Manufacturer warranty.

14.3 brüud will provide reasonable assistance in administering a valid Manufacturer warranty claim for Equipment supplied by us.

14.4 Manufacturer warranties commonly exclude faults or damage caused by matters including:

• fair wear and tear;

• accidental or deliberate damage;

• misuse or negligence;

• operation outside recommended parameters;

• failure to follow operating or cleaning instructions;

• use of unsuitable or unapproved cleaning products;

• scale or inadequate water treatment;

• unsuitable power or water supply;

• unauthorised alterations or repairs;

• infestation;

• relocation by an unauthorised person;

• damage caused by third parties; and

• failure to undertake required maintenance.

14.5 The Customer is responsible for reading and complying with the Manufacturer’s operating, cleaning and maintenance requirements.

14.6 Where a Manufacturer requires specified or approved cleaning products, filters, water-treatment systems or procedures as a condition of warranty, the Customer must comply with those requirements.

14.7 A fault caused by circumstances excluded from the Manufacturer's warranty may be chargeable even where the Equipment remains within its stated warranty period.

15. Customer Cleaning and Daily Maintenance

15.1 The Customer is responsible for routine operator cleaning and daily care of the Equipment in accordance with the Manufacturer’s instructions.

15.2 Where appropriate, this includes:

• Daily cleaning cycles;

• Cleaning of milk systems;

• Cleaning of powder or chocolate systems;

• Emptying and cleaning waste containers;

• Replenishment or replacement of filters and cleaning products;

• Cleaning of removable components; and

• Any other routine operator procedure specified by the Manufacturer.

15.3 Failure to undertake appropriate cleaning may:

• Affect drink quality;

• Cause avoidable equipment failure;

• Result in a chargeable service visit; and/or

• Affect manufacturer warranty coverage.

15.4 Service and maintenance contracts do not replace the Customer’s obligation to carry out routine operator cleaning unless expressly stated otherwise.

16. Service and Maintenance

16.1 The purchase of Equipment does not automatically include an ongoing service or maintenance contract unless expressly stated in the Order.

16.2 Any ongoing service or maintenance arrangement is governed by the applicable service agreement and service terms.

16.3 Where service is provided by a Manufacturer or specialist third party, their operational procedures and reasonable service requirements may apply.

16.4 The expiry of a Manufacturer warranty does not automatically create any obligation on brüud to repair Equipment free of charge.

17. Relocation of Equipment

17.1 The Customer must notify brüud before relocating installed Equipment where relocation could affect installation, plumbing, electrical supply, calibration, warranty or servicing.

17.2 We recommend that coffee machines and other plumbed or specialist Equipment are disconnected, moved and recommissioned by brüud, the Manufacturer or another suitably qualified engineer.

17.3 We are not responsible for damage or faults resulting from relocation carried out by an unauthorised or unsuitable person.

17.4 Manufacturer warranty or service coverage may be affected by unauthorised relocation.

18. Returns

18.1 Goods may not be returned without prior written authorisation from brüud.

18.2 Special-order, configured, bespoke, opened consumable or hygiene-sensitive Goods may be non-returnable unless defective.

18.3 Where we agree to accept non-defective Goods for return, we may apply a reasonable restocking, inspection, collection or refurbishment charge.

18.4 Returned Goods must be suitably packaged and remain at the Customer’s risk until received by us or the nominated supplier.

19. Suspension and Termination

19.1 We may suspend further performance immediately if:

• An undisputed payment is overdue;

• The Customer materially breaches the Contract;

• The Customer prevents us from carrying out the Contract;

• We reasonably believe continued performance would create a health and safety risk; or

• The Customer becomes subject to an insolvency event.

19.2 Either party may terminate the Contract for material breach if the breach is capable of remedy and the defaulting party fails to remedy it within a reasonable period after written notice.

19.3 Termination does not affect rights or liabilities which accrued before termination.

19.4 Sums properly due for Goods supplied, work undertaken, committed third-party costs and cancellation charges remain payable following termination.

20. Liability

20.1 Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation; or

• any other liability which cannot lawfully be excluded or limited.

20.2 Subject to clause 20.1, brüud shall not be liable for any indirect or consequential loss.

20.3 Subject to clause 20.1, brüud shall not be liable for loss of profit, revenue, anticipated savings, business opportunity, goodwill, production or business interruption where such loss is indirect or consequential.

20.4 Where Equipment is manufactured, installed, repaired or supported by a third party, brüud will use reasonable care in selecting and coordinating that third party but cannot guarantee that replacement parts, engineers or Manufacturer resources will always be immediately available.

20.5 Subject to clause 20.1, brüud’s aggregate liability arising from or in connection with an individual Order shall not exceed 150% of the value of that Order, unless a different liability cap has expressly been agreed in writing.

20.6 The Customer must take reasonable steps to mitigate any loss.

21. Events Outside Our Control

21.1 Neither party shall be liable for delay or failure to perform caused by events beyond its reasonable control.

21.2 Such events may include:

• fire, flood or severe weather;

• war, terrorism or civil disturbance;

• epidemic or pandemic;

• government action or regulatory restrictions;

• strikes or industrial disputes;

• port, shipping or transport disruption;

• shortages of raw materials or components;

• Manufacturer production delays;

• failure of utilities or telecommunications;

• import or export restrictions;

• cyber incidents affecting third-party infrastructure; and

• other supply-chain disruption outside the affected party’s reasonable control.

21.3 The affected party shall use reasonable efforts to mitigate the effects of the event.

22. Health, Safety and Regulatory Compliance

22.1 Each party is responsible for complying with the health and safety obligations applicable to it.

22.2 The Customer is responsible for maintaining a safe working environment for engineers attending its premises.

22.3 The Customer must notify us in advance of any material site hazards, access restrictions, permit requirements or safety procedures.

22.4 Where Equipment is subject to statutory inspection or regulatory requirements, responsibility shall be as stated in the applicable Order, service agreement or law.

23. Data and Connected Equipment

23.1 Certain Equipment may contain telemetry, remote monitoring, payment or connectivity features.

23.2 Where such services are included, additional third-party terms, licence conditions, network requirements or privacy provisions may apply.

23.3 The Customer is responsible for providing any network or connectivity infrastructure specified as a site requirement unless expressly included in the Order.

23.4 We are not responsible for failure of third-party networks, payment processors, mobile networks or cloud platforms outside our reasonable control.

24. Subcontracting

24.1 brüud may appoint Manufacturers, authorised service providers, engineers, delivery companies and other suitable subcontractors to perform all or part of its obligations.

24.2 Appointment of a subcontractor does not relieve brüud of obligations for which it remains responsible under the Contract.

25. Assignment

25.1 The Customer may not assign or transfer the Contract without our prior written consent, such consent not to be unreasonably withheld.

25.2 We may assign or transfer the Contract to a member of our group or as part of a sale, transfer or restructuring of our business.

26. Notices

26.1 Formal notices under the Contract must be in writing.

26.2 Notices may be delivered by hand, post or email to the principal business address or usual business email address of the relevant party.

26.3 Routine operational communications, service requests and order correspondence may be made by email.

27. General

27.1 If any provision of the Contract is found to be invalid or unenforceable, the remaining provisions shall continue in effect.

27.2 Failure or delay in exercising a right does not waive that right.

27.3 No person other than the parties to the Contract shall have any right to enforce its terms, except where expressly provided.

27.4 Any variation to the Contract must be agreed in writing by an authorised representative of both parties.

27.5 The sale or supply of Equipment and any separate ongoing service agreement are independent contracts unless expressly stated otherwise.

28. Governing Law and Jurisdiction

28.1 The Contract and any dispute or claim arising from it shall be governed by the laws of England and Wales.

28.2 The courts of England and Wales shall have jurisdiction to determine any dispute arising from or in connection with the Contract.

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Bruud Drinks Co Ltd trading as brüud
Terms and Conditions of Sale and Supply
Version: 3.7
Effective from: 25 August 2026