Standard 1-2 Working Day Delivery – Free delivery for all products.

Unfortunately we are currently unable to guarantee a next day delivery service to the following remote or rural areas: AB30-38, AB44-56, FK17-21, G83, HS1-9, IV1-63, KA27-28, KW0-99, PA20-99, PH17-99, TR21-25 or Eire (Republic of Ireland), Northern Ireland, Isle of Wight, Isle of Man, Jersey, Guernsey, Scilly Isles, Orkney & Shetland.

Please note that returned items must be in the same condition in which you received them. This means that items must be returned unopened, unused and undamaged. If in the unlikely event an item is received damaged, please email our customer service team within 24 hours of receipt, detailing the damage and preferably with a photo of the damage to the following email address – [email protected]

*Unfortunately, commercial products (machines, grinders & catering equipment) fall under our standard commercial returns and refunds policy and are generally exempt from return.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as coffee, food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Commercial machines, catering equipment, home espresso machines and all electric grinders are special order items and are not eligible for return, but may be accepted at our discretion. The above terms would apply if accepted, with an amended 14 day return window. We may also require a 20% restocking charge.

Additional non-returnable items: Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, please contact your bank. There is often some processing time before a refund is posted.

If you’vef this and you still have not received your refund yet, please contact us at [email protected] or call 0203 950 4866.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to 6 Laurel Road, Lowestoft, Suffolk, NR33 0NG

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an order over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.